Terms

1. Who we are and what these terms cover

Dhaba.ai is a cloud service for restaurants: billing, kitchen tickets, tables, stock, customers, messages and reports, used in a web browser, plus a free printer app. It is provided by AiQuiver Vision LLP (brand: QverLabs), 48B Sports Villa, Jaypee Greens, Greater Noida, Uttar Pradesh 201310 (“we”, “us”). “You” means the business that signs up and the person who accepts these terms for it. Our Privacy Policy explains how we handle data and is part of these terms.

2. Who can sign up

Dhaba.ai is for businesses, not for personal use. To sign up, you must be at least 18, be allowed to act for the business, and give true and complete details, including your GSTIN (if registered), FSSAI licence and PAN. There is no revenue limit.

3. Applying and going live

You pay the onboarding fee when you apply. We then check your details automatically against your GSTIN, FSSAI and PAN, and a person from our team reviews them where needed. This usually takes about 15 minutes. We may ask for more information, and we may decline an application, for example if the details cannot be confirmed. If we accept it, your account is activated and your login is emailed to you. Your GST invoice for the onboarding fee follows by email, within 30 days of your payment.

4. Fees

• Onboarding: ₹4,999 once, including phone and WhatsApp support for the first 12 months after your account is activated.
• Support from year 2: optional, ₹1,999 a year. It never renews automatically; you choose to renew each year.
• Usage fee: the first ₹1,00,000 of sales per outlet in each calendar month is free; above that, ₹20 for every ₹1 lakh of sales, capped at ₹10,000 per outlet per financial year (April–March). How sales are counted is set out on the fees and refunds page.
• Messages: ₹0.50 per WhatsApp bill (eBill) and ₹1 per marketing message on WhatsApp or email.
• GST: the prices on our website exclude 18% GST, which is added to our charges. GST-registered restaurants can usually claim it back as input tax credit.

We may change our prices. We tell you at least 30 days before a change takes effect, and a change never applies to a period you have already paid for.

5. Payments, wallet and invoices

Payments are processed by Razorpay; its terms also apply to your payment. WhatsApp bills, marketing messages and the usage fee are paid from a prepaid wallet in your account, which you top up. Top-ups carry no GST; 18% GST is applied when the balance is used, and you receive a monthly GST invoice for it. Keep enough balance in the wallet: when it runs out, WhatsApp bills and marketing messages stop until you top up (printed bills are not affected). GST invoices and credit notes are issued by AiQuiver Vision LLP (QverLabs), 48B Sports Villa, Jaypee Greens, Greater Noida, Uttar Pradesh - 201310, GSTIN 09ACDFA6613N1Z5.

6. Refunds

We refund a payment only when the service it paid for was not provided in its entirety. If your application is not accepted, or you withdraw it before your account is activated, we refund the onboarding fee in full. Once your account is live, the onboarding fee is not refundable. A support renewal is not refundable once the support year has started. Unused wallet balance is not refundable, except where the law requires a refund or, at our discretion, when you close your account. The full refund policy, including how to ask for a refund, is on the fees and refunds page.

7. Your responsibilities

• Keep your login, your authenticator and your staff PINs safe. You are responsible for what happens under your account, and you should remove staff who leave.
• Check your menu, prices, tax settings and bills. Dhaba.ai calculates what you set up, but you are responsible for your prices, your GST returns (your CA still files them) and your other licences.
• Have your diners’ consent before you send them marketing messages, honour opt-outs, and follow the WhatsApp Business policies set by Meta.
• Use Dhaba.ai only for lawful business. Do not misuse it, try to break its security, copy it, resell it, or use it to send spam.

8. Your data

Your business data (menu, orders, bills, stock, reports) and your diners’ data belong to you. You let us store and process them only to provide Dhaba.ai to you, as our Privacy Policy describes. For your diners’ data, you are the data fiduciary and we are your data processor. You can export your data while your account is open and for 30 days after you close it.

9. The service and support

Dhaba.ai runs in your browser and needs an internet connection to bill. We work to keep it available and fast, but we do not promise it will never be interrupted: planned maintenance, internet or provider outages and events outside our control can affect it. We may improve, change or retire features; we will not remove a core feature you rely on without telling you first. Support is by phone and WhatsApp for the first year and while you have paid support; tutorials and the FAQ are always free.

Some features rely on other companies, such as WhatsApp (Meta), payment providers and card machines. Their own terms apply to those parts, and we are not responsible for their outages or decisions.

10. Our software

Dhaba.ai, its software, design and brand belong to AiQuiver Vision LLP. While your account is active, we give you a non-exclusive, non-transferable right to use it for your restaurants. If you send us suggestions, we may use them without owing you anything.

11. Suspension and closing your account

You can stop using Dhaba.ai and close your account at any time by writing to us. We may suspend or close your account if you break these terms, if your details turn out to be false, if fees stay unpaid, or if the law requires it. Except in urgent cases (such as fraud, security risks or a legal order), we will warn you first and give you at least 7 days to put things right. After closure, section 8 applies to your data.

12. Limits of our liability

We provide Dhaba.ai with reasonable skill and care, but “as is”, without promises that it will suit every need. To the extent the law allows: we are not liable for indirect or consequential losses, such as lost profit, lost business or lost data you could have exported; and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud.

You will compensate us for losses caused by your breach of these terms, your misuse of Dhaba.ai, or messages you send without your diners’ consent.

13. Law and disputes

These terms are governed by the laws of India. If there is a dispute, write to us first and we will try to settle it within 30 days. If we cannot, the courts at Gautam Buddh Nagar (Greater Noida), Uttar Pradesh have exclusive jurisdiction.

Dhaba.ai is sold to businesses for business use, so the Consumer Protection Act, 2019 will usually not apply. Where any law gives you rights that cannot be excluded by contract, nothing in these terms takes those rights away.

14. Changes and general terms

We may update these terms. We tell you at least 30 days before an important change takes effect; if you keep using Dhaba.ai after that, the new terms apply. If any part of these terms cannot be enforced, the rest still applies. You may not transfer your account without our written consent.

15. Contact and grievances

Questions: [email protected] or WhatsApp +91 96258 87090. Complaints about these terms or your data: our Grievance Officer, AiQuiver Vision LLP, 48B Sports Villa, Jaypee Greens, Greater Noida, Uttar Pradesh 201310, at [email protected]. We acknowledge a complaint within 48 hours and resolve it within one month.